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FAQS

Orders are usually processed and shipped within 3 working days of purchase.

How long does delivery take?

Shipping times vary as we ship from different fulfillment centers around the world, depending on the location. The average delivery time is approx. 7 to 20 working days. Your tracking number will be updated 3-7 days after your order is shipped.

How do I cancel an order?

We can only cancel orders within the first 12 hours after placing the order. After that, the order has most likely been processed and preparing to ship or has been shipped. Once this takes effect, it is no longer in our hands. We apologize for any inconvenience but pride ourselves on the speedy service. This also means that your orders are carried out as quickly as possible.

What's your return policy?

If there is something wrong with your order (faulty product, wrong order, damaged order, etc.) please contact us within 7 days of receiving your order. We will be happy to help review the case and if approved we will send replacements. Please do not send anything back until we have examined the case. Our customer service team will review the request and send further instructions. boutice reserves the right to refuse return requests.

You are responsible for paying your own shipping costs to return your item. The original shipping costs will not be refunded.

Cosmetics, lingerie and underwear / shapewear are permanently sold for hygienic reasons.

Which payment methods do you accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover and American Express), Debit Card, or E-Check (i.e. using your regular bank account).